Refund Policy

Refund Policy

Simple, Fair & Private Support

At discreetsextoysthailand.com, customer satisfaction is very important to us. We aim to provide high-quality products and a smooth shopping experience while maintaining complete privacy and professionalism.

Please read our refund and return policy carefully before placing an order.

Eligible Returns

Returns may be accepted for items that arrive damaged, defective, or incorrect. Customers must contact us within 48 hours after receiving the order.

Privacy & Hygiene

For hygiene and safety reasons, we cannot accept returns for opened or used personal wellness products unless the item is defective.

Conditions for Refunds

  • Item must be unused and in original condition.
  • Original packaging should be included whenever possible.
  • Proof of purchase or order number is required.
  • Photos or videos may be requested for damaged or defective items.

Non-Refundable Situations

  • Opened or used products.
  • Products damaged due to misuse or improper handling.
  • Orders refused after shipment without valid reason.
  • Minor packaging imperfections caused during transportation.

Refund Process

Once your request is approved, refunds may be processed through the original payment method or another agreed solution depending on the order type.

1

Contact our support team with your order details.

2

Provide photos or information about the issue.

3

Our team will review and confirm the solution.

4

Approved refunds will be processed as quickly as possible.

Order Cancellation

Orders may only be canceled before shipment confirmation. Once an order has been packed or shipped, cancellation may no longer be available.

Customer Satisfaction First

We are committed to offering respectful and reliable customer service. If you experience any issue with your order, our support team will do our best to provide a fair and helpful solution while protecting your privacy at all times.

Need Assistance?

If you have questions about refunds, returns, or damaged products, please contact our support team for assistance. We are always here to help.